Thank you for shopping at AromaLux! This shipping policy outlines the terms and conditions related to the shipment of your orders.
1. Shipping Destinations
We currently ship to addresses within the United States and Canada. We are working to expand our shipping destinations in the future. Please check back for updates.
2. Shipping Options and Costs
We offer the following shipping options:
Shipping costs are calculated at checkout and are based on the shipping destination and the weight of your order.
3. Order Processing Time
Orders are typically processed within 1-2 business days. Please note that processing time may be longer during peak seasons and holidays.
4. Estimated Delivery Time
The estimated delivery time is calculated from the date your order is shipped and is based on the shipping option you select. Please note that delivery times are estimates and are not guaranteed. AromaLux is not responsible for delays caused by the shipping carrier.
5. Shipping Carriers
We use reputable shipping carriers such as USPS, UPS, and FedEx to deliver your orders. The carrier used for your order will depend on the shipping destination and the shipping option you select.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order on the carrier’s website.
7. Shipping Restrictions
Due to regulations regarding the shipment of alcohol-based products, we are unable to ship perfumes to certain locations. Please check your local regulations before placing an order.
8. Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact us immediately at support@aromalux.com. We will work with the shipping carrier to resolve the issue and, if necessary, provide a replacement or a refund.
9. Incorrect Shipping Address
It is your responsibility to provide an accurate shipping address when placing your order. AromaLux is not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us as soon as possible. Once an order has been shipped, we are unable to change the shipping address.
10. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at support@aromalux.com.
